Return & Exchange Policy

We want you to love your handmade ceramic pieces. If you are not completely satisfied with your purchase, we are here to help.

Returns

• We accept returns within 14 days of delivery.
• Items must be unused, in original condition, and returned with the original packaging.
• Customers are responsible for return shipping costs unless the item arrives damaged or defective.

Damaged or Defective Items

Your satisfaction is our priority. If your item arrives damaged, please contact us within 48 hours of delivery with:

• Your order number
• Photos of the damaged item and packaging

We will review your request and provide a replacement or refund solution.

Please Note

• Slight variations such as small black dots, pinholes, or minor glaze differences are natural characteristics of ceramic production and are not considered defects.
•  We are unable to offer replacements or refunds for issues caused by improper use or handling.

Non-Returnable Items

Due to hygiene and safety considerations, we cannot accept returns for:

• Used items
• Items damaged due to improper handling
• Custom or personalized orders                                                              

Contact Us

If you have any questions, please contact us at flecknest@outlook.com.

Thank you for being part of Flecknest :)